Privacy Policy

Gunnersbury Park & Museum is run by Gunnersbury Estate (2026) CIC.

Gunnersbury Park & Museum borders Ealing and Hounslow, and is open to the public as a historic house and museum and park with exhibitions and educational activities. There is a café and shop on site.

Under this policy, ‘we’, 'us', 'our' and ‘Gunnersbury' refers to Gunnersbury Estate (2026) CIC.

We are committed to protecting your privacy and ensuring the confidentiality of the personal information we collect.

This Privacy Notice sets out the basis upon which information is collected about you by us through the use of the Gunnersbury website and any other electronic communication networks by Gunnersbury and the use of the personal information you provide to us in person or online, via email, phone, in writing or other correspondence.

Further details on the safe storage, handling and use of personal data are provided in our full privacy policy, which can be requested by emailing

This document also refers to how we manage personal data held on employees and volunteers.

We collect personal information in the following way

  • When you purchase a ticket for an event
  • When you purchase an item on our online shop
  • In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
  • Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
  • Your IP address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on our website. This information is used to monitor your usage of our website.
  • Data recorded by the website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.
  • When you sign up to Gunnersbury email updates, either via the website or by filling in a form on site
  • When you provide visitor feedback

Consent on how personal information is used

We will give a clear explanation of the purpose for which personal information is collected and processed. Where necessary, we will also ask for consent to be given by a positive opt in choice. Sufficient information will be provided for an informed choice to be made.

The personal data will not be used for any extra purpose without additional consent being obtained. It will also be made clear how consent can be withdrawn.

The details we collect through your use of our online store will be used:

  1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
  2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Data security

We have in place physical, electronic and managerial procedures to safeguard and secure the personal information we collect.

All our data processors have provided statements on how they keep your personal data safe and secure in compliance with the General Data Protection Regulation (GDPR) 2018.

All our employees and data processors, who have access to, and are associated with the processing of personal data, are legally obliged to respect the confidentiality of our visitors’ and supporters’ personal data.

No sharing of personal information

We do not share personal information with any third parties for marketing purposes. Some of our third party data processors store information on remote servers across the world, and we have agreements with them to ensure that your information is safe and secure and not shared with other organisations.

No indirect collection of personal information

We do not collect personal data indirectly, for instance by tracking people individually when they have used our social media accounts.

Retention of data

We will not retain personal data if you have unsubscribed from one of our mailing lists. Paper records such as visitor feedback and email sign up forms will be destroyed after two years.

Rights to access, remove or correct personal information

You have the right to request a copy of the information that we hold about you. Our contact details are as follows: 

If a member of the public asks for their personal data to be removed from our current record systems, this will be done within one week of the request being received.

The same timescale will apply when we are notified that personal information needs to be corrected or updated.

You can also opt out of email correspondence immediately by following the links to unsubscribe.


Like many other websites, cookies are used on this website. By continuing to use the site you are agreeing to its use of cookies.

Cookies are small text files stored by your web browser (Internet Explorer, Safari, Firefox etc) on your computer or other device to enable functionality on a website (eg storing user preferences) and to improve user experience. A cookie records whether your browser is enabled to use Javascript, a common website tool for providing interactivity (eg animation of page elements). The cookie is a simple yes/no flag and no personal data is collected.

This website also uses Google Analytics, a tool that allows the website owner to review visitor behaviour and to improve user experience. Google Analytics generates cookies that identify whether you’ve visited the website before and which pages you visit. These cookies are used for statistical purposes only and they do not collect personal data that might identify a user. The data itself can only be accessed by the website owner and the relevant team at Google.

This website includes links to social media websites, including Facebook and Twitter. Social media websites may also set cookies while you are using this website. More details can be found in the privacy policy of each social media site. Cookies can be blocked or restricted by changing your browser settings but this may affect your experience of this website. Use your browser’s Help function to find out how to amend your settings.

Further information and advice can also be found on

Changes to our privacy notice

This notice will be amended in the light of any relevant changes in legislation or related good practice. This privacy notice was last updated on 25 July 2020.

How to contact us

Please contact us if you have any questions about our privacy policy. Our contact details are as follows: